Customer Service

Business Process Management Services

Business Process Assessment – Baseline

Customer Relationship Management Services

Supply Chain Management Services

Conversion Services

Data Capture and Digitising Services

Business Process Management Services

We provide the following consultancy and support services:

• Business Process Definition, that is - we state the current operations and document the existing process flows and ensure these are agreed. We also facilitate and assist your team to document those processes that need to be developed or started within your business.
• Identification of business issues - these are either enablers or constraints to achieving product realisation.
• Facilitate resolution of business issues – we assist your team to resolve issues, by assisting them develop solutions or creative new approaches to new or long-standing ‘business blockers’, implement those approaches and reached the desired outcome.
• Integration and assessment of business processes to ensure synergy amongst all business elements.
• Business benchmarking - wherein we assess your organisation’s performance against best business practice criteria, develop strategies and action plans to attain that best practice and sustain improvement against those benchmarks.

Business Process Assessment – Baseline
Perhaps the most important aspect of every business is the one area most often neglected – its process knowledge, ie. what do we do, who does it and how do they do it to create our product or deliver our services for our customers. IPG recognize that often, the need to get control of your key business processes can seem over whelming, this is why we provide you with a significant service that is unique amongst the marketplace. We provide you with a clear understanding of your key business processes and help you develop a system that will support and sustain your organization now and into the future. If you truly wish to gain control of your process knowledge and communicate it effectively to your staff, stakeholders and customers then we have a cost effective and practical solution for you. Our Business Process Assessment provides you with the ‘baseline’ from which to institute a culture of continuous improvement. We provide your team with the tools, training and ability to take control of and own the processes they manage. Your team will be shown how, by their actions they can help your business differentiate itself from competitors and win business.

Customer Relationship Management Services
The key to business success is your management of your customers. Understanding their needs, buying habits and buying patterns is key to your success. Customer Relationship Management helps you understand your customer - increasing your level of brand value including sales force automation, customer service and support and marketing automation. IPG can assist you to improve your Customer Relationship Management and maximize the ture potential that your customers represent.

Supply Chain Management Services
Designing business processes that address your customers’ requirements is the key to success of Supply Chain Management. IPG’s team look at your entire supply chain from order management, warehouse management, material flow through to transportation – addressing the core inputs and outcomes to each of the processes to design a successful solution for you. When IPG understands all your business aspects such as size, number of locations, manufacturing and distribution facilities we can create a solution that's right for your business needs.

Conversion Services
Let us take your existing paper based (or legacy software based) business process systems and convert them into an integrated business process management system that suits your needs for today and tomorrow.

Data Capture and Digitising Services
Are you finding it difficult and costly to manage your old paper-based records and archives. We have a solution for you. We provide a fast and efficient service for capture and digitizing of your records and archives for presentation, access and storage in your chosen electronic format. We guarantee a less than 1% error rate in this conversion process (our commitment to quality) and at a cost that is affordable to you.